Frequently Asked Questions

Here, you’ll find our latest answers to common queries about our services, from booking a taxi to understanding fare rates. Whether you’re a first-time visitor or a regular customer, our FAQs are designed to provide clear, helpful information to ensure a smooth and pleasant experience with us.

If your question isn’t answered here, don’t hesitate to reach out for personalised assistance. Let’s make your journey with us as seamless as possible!

What are the peak hours for taxi services?

Peak hours typically include early mornings, late afternoons, and weekend nights. During these times, demand is higher, and wait times may be longer.

How are fares calculated?

Fares are calculated based on distance, travel time, and any applicable surcharges. Our rates are transparent, and you can get an estimate through our app or website.

How can I get a receipt for my ride?

Receipts are available upon request. You can receive a paper receipt from the driver or an electronic receipt via email when booking through our app or website.

Can I book a taxi for someone else?

Yes, you can book a taxi on behalf of someone else. Please provide the passenger’s name and contact information during the booking process.

What measures are in place for passenger and driver safety?

In addition to our night-time safety measures, all our vehicles are equipped with safety features, and our drivers undergo background checks and regular training to ensure a safe and secure…

Are there any additional charges for luggage?

Standard luggage is included in your fare. However, excessive or oversized luggage may incur additional charges.

What should I do if my taxi is late?

If your taxi is running late, please contact our customer service for real-time updates on your ride’s status.

Can taxis accommodate wheelchair users?

We offer wheelchair-accessible vehicles. Please specify your needs when booking to ensure the right vehicle is dispatched.

Is smoking allowed in the taxis?

For the comfort and health of all passengers, smoking is strictly prohibited in all our vehicles.

How do I know my reserved taxi has arrived?

You will receive a notification via our app or a text message with the taxi’s details when your ride arrives.